Saturday, September 1, 2012

Buying Up Slots One Through Seven


by

LC Cooper
Copyright, LC Cooper, 2011-2012, all rights reserved

A raunchy, irreverent, and satirical poem about writers who "rent" the top slots at FanStory in hopes of getting tons of favorable reader reviews. This is set to the music of Led Zeppelin's "Stairway to Heaven," so it matches the song's lyrical structure.

I'm a lady who's told that I spin and weave gold
And I'm buying up slots one through seven.
When I get there I'll know 'cause the reviews will all glow
With your words you will say what I paid for
Oh phoo, need more pumps for slots higher than seven

The sign on the wall says it's all horse manure
'Cause you know some on this site have been scheming
Though I wrote a good book, it's doomed if it sinks,
No one reviews it if lower than seven.
Ouch, here comes more thunder,
A vicious reply from "daddyhummer…"

"LC, you're full of shit, don't be such a pest,"
And my spirit is crushed, am I leaving?
On these pages I've seen much smoke blown between knees
For titles that read like one's blogging.
Ooh, it makes me wonder,
Why some people write such chunder?

In phony whispers they swoon when their tripe shoots the moon
And Recognition goes beyond reason
For some it will dawn, most still crave slot one
And I nearly piss myself from laughter

Though I could hustle and write now, I dutifully review "Tabby's Fat Cow"
Featured List attracts ego queens
Yes, more member-cent pumps I will buy, 'cause in the long run
Recognition comes from owning slot one
Lack of ethics makes me wonder.

Your work is promoted, but it won't go, lack of reviews say so,
Buy more cent pumps to entice them,
To get Recognition, I know, writers I must blow.
When they read this, no doubt they will break wind…

And spew reviews crushing my mood
Owning The List is our first goal
I'll be the lady you all know
Who won't write praise for rhymes we all know
Everything I pen will turn to gold

"Cause the way I play my cards
Rank One will be mine at last.
When I won – winning is all
To own the ranks, no longer toil.

…'Cause I now own all slots one through seven.

Author's Note:

This playful romp targets no one in particular. I'm concerned about a playground for writers and readers that is heavily biased toward those who financially invest in the process, regardless of the quality of the writing and, equally, the reviews.

I rant to challenge all writers to submit your best, and test readers to produce meaningful, helpful, and constructive criticism. Integrity is compromised when we focus on the golden ring instead of enjoying the ride that gets us there.

The following lyrics are to Led Zeppelin's "Stairway to Heaven," from the album "Led Zeppelin IV." They are included for comparison, if you wish, but I want to acknowledge the masterful stylings of Robert Plant, Jimmy Page, and John Bonham in their copyrighted work.

There's a lady who's sure all that glitters is gold
And she's buying the stairway to heaven.
When she gets there she knows, if the stores are all closed
With a word she can get what she came for.
Ooh, ooh, and she's buying the stairway to heaven.

There's a sign on the wall but she wants to be sure
'Cause you know sometimes words have two meanings.
In a tree by the brook, there's a songbird who sings,
Sometimes all of our thoughts are misgiven.
Ooh, it makes me wonder,
Ooh, it makes me wonder.

There's a feeling I get when I look to the west,
And my spirit is crying for leaving.
In my thoughts I have seen rings of smoke through the trees,
And the voices of those who stand looking.
Ooh, it makes me wonder,
Ooh, it really makes me wonder.

And it's whispered that soon if we all call the tune
Then the piper will lead us to reason.
And a new day will dawn for those who stand long
And the forests will echo with laughter.

If there's a bustle in your hedgerow, don't be alarmed now,
It's just a spring clean for the May queen.
Yes, there are two paths you can go by, but in the long run
There's still time to change the road you're on.
And it makes me wonder.

Your head is humming and it won't go, in case you don't know,
The piper's calling you to join him,
Dear lady, can you hear the wind blow, and did you know
Your stairway lies on the whispering wind.

And as we wind on down the road
Our shadows taller than our soul.
There walks a lady we all know
Who shines white light and wants to show
How everything still turns to gold.

And if you listen very hard
The tune will come to you at last.
When all are one and one is all
To be a rock and not to roll.

…And she's buying a stirway to Heaven.

"Stairway to Heaven," music and lyrics © Led Zeppelin

The End of An Eagle

- Acrostic haiku

by

LC Cooper
Copyright LC Cooper, 2011 – 2012, all rights reserved

heckle from atop dung heaps
eyes damp from laughter

eager fluff kittens
neatly dice and chew their prey
dare not rock the boat

old, dusty buzzard
feigns concern, but craps on food
arrogance won't change

nervous cygnets land
expecting friends, making few
alight when hope dies

garish crows, cats, hawk
look the same when shot out the
end of an eagle

###

This acrostic haiku was my entry for a FanStory poetry contest. It summarizes what I think of the review-writing scam at FanStory.

Tuesday, August 21, 2012

Douglas County Libraries Refers Patrons to Bilbary. What About Smashwords?

Douglas County Libraries' (DCL) director, Jamie LaRue, is referring DCL's patrons to Bilbary for ebooks that aren't available within the county's library system (see ""Buying Ebooks from Bilbary – Douglas County Libraries"). Mentioned is the fact that the Big 6 are still rather unwilling to sell to libraries, and those that do, still place insidious and insipid demands on libraries. To circumvent traditional-publishing's buffoonery, DCL makes available, via Bilbary, ebooks that are published by some of the Big 6; Random house was Bilbary's latest addition.

Bilbary's roots run deep within the sanctuary of the Big 6. Although a fledgling commercial venture, Bilbary is built on the backbone of Ingram Content Group. It does not loan ebooks for free; however, when a DCL patron buys an ebook from Bilbary, DCL claims it will receive 50% of the proceeds, which will supposedly be reinvested into titles from publishers other than the Big 6.

Enter Smashwords: This week, Smashwords will deliver, via its new Library Direct platform, an initial order of ebooks to DCL. Oddly, DCL's site makes no mention of its new relationship with Smashwords, but instead, focuses on gaining indirect access to Big-6 ebooks. So, Smashwords delivers best-of-class functionality once again, but the effort is downplayed – knocked from the limelight by the allure of Big-6 titles.

I am ecstatic that many well-branded authors are coming to Smashwords. How long will it be until the roles are reversed and Smashwords takes its rightful place in the catbird seat?

Sunday, August 19, 2012

Smashwords' Tasty Upper Crust?

Recently, Smashwords.com's founder, Mark Coker, wrote and posted two releases to the Smashwords blog that target the library-lending markets (see "New Library Direct Enables Libraries to Acquire Large Opening Collections of Smashwords Ebooks" and "Smashwords Pricing Manager Tool Enables Custom Library Pricing." Smashwords' Library Direct offering allows libraries and library organizations to purchase a large quantity of ebooks from Smashwords. The second innovation gives authors the ability to set pricing for libraries differently, if desired, than retail pricing.

These innovations expose a departure from Smashwords' precedent-setting platform. When Smashwords came online and alive in 2008, it provided a neutral, level playing field where indie authors and publishers could publish all types of ebooks. Authors, retailers, and readers could coexist within the Smashwords environment. The ingenuity of Smashwords' Meatgrinder and relationships with retail partners crushed the gate-keeping practices of traditional publishing within 2 years of Smashwords going online. In 4 years, Smashwords has become the dominating force in indie publishing.

There is a shift underfoot as Smashwords matures. Today, libraries, and the buying power of their organizations and aggregators have become the bedfellows in the quest for incremental revenue. Realizing the future potential from gaining access to libraries and their patrons, startups like Bilbary and Jellybooks aspire to capture market share, but Smashwords clearly demonstrates the strongest position in the marketplace.

Within the gooey center of the Smashwords pie, 45,000 authors elbow and jostle each other as they vie for very few reader dollars. This heart of Smashwords has already become generic and rather plain-tasting as over 100,000 titles crowd the ebook shelves. The once-vital heart wallows between bland layers of muck and mediocre marketing. Instead of focusing on improving the quality of their ebooks, many authors practice screwing over each other by price slashing. Every once in a while, an author's bubble of creativity quietly rises to the top, raising the ire of the rest of the authors struggling within the tar pit.

There is a crust forming atop Smashwords' pie. Tasty, light, and flaky, this addition sounds absolutely scrumptious, but is it?

Those authors that bubble to the top are getting to participate in Smashwords' Library Direct program. My impression is that, although slow out the gate, Library Direct will entice libraries and library organizations to place large initial purchases, and do so by cherry-picking from among the most popular ebook titles and authors at Smashwords. Popularity is defined in terms of sales dollars, not reader-reviews and rankings. Although professional reviews may play a role, Mark Coker has remained quiet regarding how the selection criteria are defined.

Where Smashwords' design delivers all approved titles to retail partners, its new Library Direct model, which represents a departure from status-quo neutrality, segregates and rewards high-performing authors with access to library patrons. These additional exposures help these preferred authors build their platforms and increase income. The majority of Smashwords' 45,000 anemically-performing authors, of which I am one, are not, by design, invited to participate in Library Direct, and thus, are denied access to library patrons. Library Direct replicates the traditional library-supplier model that plagues authors today.

As I see it, a light and flaky upper crust is forming at Smashwords. To make the high-performers titles even tastier to libraries and library aggregators, Smashwords created a pricing tool that permits authors to price their ebook titles differently (probably lower) for libraries than what a retail customer will pay for an ebook. This offering benefits only the high-performing author. The strategy is that if a strong author wants to get her/his entire backlist of ebooks into libraries, then s/he should drop the price significantly for each title offered to libraries.

Since the vast majority of Smashwords' authors can't make it past the first hurdle of being a top performer, the library-pricing tool, then, becomes pointless. Having said this, its existence, however, allows promising authors the ability to change their library price on the fly so that libraries will snatch up their rising titles at bargain prices.

Back in March of this year, a blog post I wrote, entitled, "Legacy Publishers Poised to Fight Back: Do Silos Spell the End to Self-Publishing?" generated a lively discussion about the past, present, and future of ebook publishing, including a couple of possible outcomes of Smashwords' success. Smashwords' Library Direct program and its library-pricing tool dovetail nicely with the shared thoughts about Smashwords' evolution.

Quite a few folks commented on the Smashwords' blog regarding Mark Coker's announcements about Library Direct and the library-pricing tool. What I wrote in today's post is my take-away from that thread (to which I posted two comments). Admittedly, I was frustrated that Mark Coker avoided answering my questions; specifically those where I requested information about the detailed criteria for inclusion in the Library Direct program, and the intent behind the design of the library-pricing tool.

What's on the horizon?

Smashwords is following the traditional business lifecycle. Beyond innovation and implementation, it's moving into the maturity phase, where decisions are made to differentiate its products and services from its competitors. My prediction is that Smashwords will soon offer better-than-normal royalty rates (and even possibly tiered rates based upon incremental volume sales) to celebrity and high-profile authors to jump ship from competitors and/or to retain profitable authors and publishers on the Smashwords platform.

I predict that within the next five years, one of the Big 6 or another type of competitor will buy out Mark Coker's controlling share of Smashwords. That's the retirement scenario. Another possibility is that as the ebook market matures, Smashwords will come to a point where it has to decide if it wants to remain the big fish in a diminishing pond, or grow larger to satisfy the needs of the new marketplace. Without deep pockets of its own, Smashwords' management team may decide to take Smashwords public to generate investment capital or to fend off a buy-out threat. All it takes, then, is for an investor to purchase a majority share of Smashwords' stock and the entire landscape changes.

All I know for today is that Smashwords is maturing. I believe that its Library Direct offering and the library-pricing tool represent Smashwords' next salvo in its efforts to establish itself as the new legacy publishing model. In ten-or-so years, who will be the young visionary who leads the revolution that knocks Smashwords from its conceivable gatekeeper and patriarchal roles? The business cycle dictates this will be the outcome.

Nervy times we live in, but I'm sure enjoying being in the thick of the publishing revolution!

Take care,
LC

Tuesday, August 7, 2012

Bilbary Updates: Author Contract and Random House Deal

Bilbary signed a deal with Random House.  summarized the scope and outlook while adding some very interesting comments about Bilbary's position in the marketplace.
 http://goodereader.com/blog/e-book-news/bilbary-now-carrying-random-house-ebook-titles/

Some of the issues I have with Bilbary's supplier (author) contract have been addressed within its July update to the contract. However, remaining to be resolved is a problem within section 5, specific to the "Taxes" section. Within it, Bilbary expressly states it owns all submitted titles.

I pursued the issue with Bilbary management and have been assured that senior management and lawyers will act to define more clearly this section so that copyright and content owners, publishers, and/or representative agents won't have to fight this one out with Bilbary in the courts or through arbitration. I was told that this "Taxes" section is governed by the contents of the entire contract, where ownership is clearly defined within a different section. However, it would be difficult for authors to defend their ownership rights when s/he signed a contract that states Bilbary owns all titles.

As such, I requested that Bilbary modify the "Taxes" section to state something like, "For tax-reporting purposes only, Bilbary is legally required to state that it owns the titles. Because the scope of this definition applies to tax-reporting only. It does not constitute a legally-binding transfer of content and copyright and/or other intellectual-property rights from content owners, their distributors and/or representation to Bilbary."

I'll share their reply as soon as I get one.

Take care,
LC

Sunday, July 8, 2012

There Was a Knock at the Door


by
LC Cooper

Copyright LC Cooper 2011
Published by LC Cooper at Smashwords

Smashwords Edition, License Notes

This free ebook may be copied, distributed, reposted, reprinted and shared, provided it appears in its entirety without alteration, and the reader is not charged to access it.







* * * *


There was a knock at the door. Before she could yell out, I clamped my hand over my daughter's mouth. She struggled to get away, but the gravity of recent events overwhelmed her desire to call out a cheery, blissful greeting. I looked across the table at my wife. Quiet, fearful, and grief-stricken sobbing replaced her beaming smile.
Several more knocks followed. Each series was more forceful and agitated than the last. Two days had passed without incident. I thought we were in the free and clear. Prior to these last few moments, we shared not only dinner, but also a healing conversation. My wife believed, and I prayed, that our family would survive this nightmare. The fear of who was knocking reminded us, however, of the tenuous bond that held our family together. They were in control and we knew it. The knowledge that their power was unrestricted burned in my skull.
Still, no matter the terror, we refused to answer the door. More than nervous, the three of us were scared motionless. Silent glances at the front door replaced our desire to scream, "Leave us alone!" My grip on my wife and daughter's hands grew tighter.
Admittedly, it was difficult for me to hold my daughter's, but we were a family and I was determined to drive that point home. My heart was pounding and the adrenaline coursed through my body. Attempts to show stoic determination were undermined by my inability to control my trembling hands. With a caring squeeze, I let go of my wife and daughter's clinging grasps. I had to show my family that I could get myself together. It was important to recover what was left of my dignity.
Acting unfazed by the incessant knocking, I pretended to eat, but the spoon slid out of my shaking fingers and disappeared beneath the dark broth of the vegetable soup. My wife's forgiving and caring glance told me she understood. I was so glad to have her on my side.
They, again, pounded on the door, but refused to announce themselves or say anything to us. We knew it was them, and they knew we were inside. How could they not know? Prior to that first knock, we had been laughing and carrying on so loudly that our upstairs neighbor came down to ask us to be quiet. Playful, loud giddiness clearly announced our presence. We were alive and together, which was all that mattered. Even our daughter appeared relieved and sweet again.
That was before the knocking began. I carefully stroked her hair as she rested her forehead on the table. Her forearms covered her ears. My wife's shocked expression told me she was feeling the same unnerving sensation. She opened her mouth to scream, but stopped when I put my finger to her lips. Those sweet, soft lips should never have endured this torture.
Faith drained from my body as the knocks reverberated, unopposed, throughout our home. It felt as if the knocks were sentinels, sent ahead to locate our exact position. Once discovered, these invaders amassed in our dining room, hacking at the remnants of our already-strained bonds.
Expecting the front door's frame to shatter from the deafening blows, the last few knocks were surprisingly soft and oddly timid. Had these monsters grown tired of their game?
Emboldened, I rationalized the weakening knocks had to be because they didn't have a warrant. Without such a means of gaining entry into our home, they realized they were unsuccessful at wearing us down. I remembered my lawyer said that without a warrant, they were only allowed in if we opened the door to them. Expecting, though dreading the knocks, we finally understood that we had the upper hand by not answering the door. As small and insignificant that revelation was, it was still a victory for us. God knows we needed this win. After all, it had only been two days since I was arrested.
From jail, during a phone call with my attorney, she explained that because of the country's economic collapse and because this was an election year, every state and federal agency was fighting to survive.
In order to justify their existence, the director of Child Protective Services (CPS) invested a huge chunk of their budget on a gamble. They created a set of television ads aimed at generating fear and suspicion. The rationalization was that if CPS could get enough people to call in reports of child abuse, the startling increase in numbers would justify the need to retain CPS.
CPS' television ads featured a girl acting afraid of her parent. The girl shook and trembled as she cowered. She held her arms over her head to protect it from further trauma. My daughter saw this series of ads. My wife and I explained their intent, but, as it turned out, our daughter chose to hear a different message.
A week later, we (my daughter, wife, and I) went grocery shopping. My wife led the way. Our daughter begrudgingly pushed the cart while I brought up the rear. Our daughter was irritable and edgy that morning, having lost computer privileges for hitting the neighbor's dog with a stick.
Stuck behind my daughter and the cart, I watched in shock as my daughter rammed the shopping cart into my wife's legs. The attack was so violent and deliberate that it dropped my wife to the floor. Blood streaked out from where the cart hit a few inches above her ankles.
After caring for my wife and helping her to her feet, I turned to deal with our daughter. I grabbed her coat collar and bent down to lecture her. As if on cue, she threw her hands up over her face and shook them – all the while scanning the aisle for sympathetic onlookers.
A group of gathering women, who ran over to us when they heard my wife scream as she fell, whipped out their mobile phones. Some recorded me grabbing my daughter's coat collar as well as her staged reaction. Two called the police.
Armed with such incriminating evidence, I was handcuffed and brusquely shoved into the back of a police cruiser. I stared out the window at my daughter and yelled, "Why?" Her satisfied grin told me all I needed to know. In her own childish and selfish way, she was punishing me for taking away her computer privilege.
I watched out the cruiser's back window as my wife screamed and cried, begging the officers to release me. "It'll be up to a judge to decide, ma'am," was all the cops said. They hopped into their front seats and began to drive away. I, handcuffed, pressed my face against the side window when my wife pushed the palm of her hand against it. We were desperate to make a connection, no matter how feeble.
Later that afternoon, the cops completed their initial investigation and allowed our daughter to stay with my wife in our home as long as both of my in-laws were present. CPS agents, posing as caring social workers, violated our home twice to inspect and ensure their controls were strictly adhered to.
I was jailed overnight, booked on charges of child abuse. The jailer took my wallet and other personal effects and put them in a bag. I reluctantly slid the wedding ring off my finger and kissed it. I never saw it again. Once released and given back my things, I wasn't surprised when the jailer claimed I never put my wedding ring in the bag.
CPS didn't bother to interview me. They had all the evidence they felt they needed. Being an upper-middle-class family, our good name was smeared across the airwaves and newspapers as a result of CPS' bloodthirsty press release. Each story's tag line mentioned the need for more CPS staff to help assume some of the added burden from bloated caseloads. To make themselves look like heroes of the people, CPS' spokesperson blamed the terrible economy for frustrations that go too far. The bastards spun the situation to appear that America is one big family and that we all need to encourage helping each other by reporting possibly abusive situations.
After being released from jail, under the pretense of giving me a ride home, my lawyer briefed me  on what to expect from CPS and the court system. Nothing she said prepared me for what awaited me when I arrived home.
Minutes of shared silence passed as my wife and I sat pressed against each other on the study's sofa, our fingers woven tightly together. Sighing, she lifted her head, and then locked her sad, drenched eyes on mine. She whispered that my boss had called before lunch. My stomach tightened, and I grasped her hand even tighter, dreading the words I knew were coming.
I was fired from my career of twenty-seven years. In my line of work, an arrest meant instant job-termination. Justified or not, a criminal blemish was considered a high-risk security threat for my employer. I was their Vice President of Human Resources. I had fired a number of people over the years for smaller infractions than this. I knew forgiveness was not an option.
I broke down, sobbing, "How could our daughter do this to me … to us?"
Then, once I pulled myself together, I told her that after I walked out of the police station, I was accosted by two CPS thugs. Although they begrudgingly admitted that our daughter had come clean, since I had been reported to CPS, they had three days to complete and close their investigation. This meant we could expect frequent visits from other CPS "social workers," and we had to call in our every movement during this timeframe.
It's been almost a year since then, but we're ruined. Financially, we haven't been able to recover from CPS' raping. I was never able to get my record expunged because I was labeled as a potential threat to society. So, I follow behind a truck every Monday and Thursday, emptying trashcans into it. Other days, I'm a dishwasher at a couple of restaurants. My wife, who never had to work a day in her life, is a substitute teacher and gives piano lessons on the weekends.
Ashamed and overwhelmed, our daughter never tried that trick again, but the damage was done. All her pretty things were sold at auction, along with our foreclosed home and our dearest heirlooms. She also lost her friends as their parents wanted nothing to do with any of us. My wife and I refuse to let CPS violate us again, so we  live in our car, appreciating its flexibility, but acknowledging that the real reason is that we can't afford to rent a home. With time on my hands, I often sit on a dock, letting my feet dangle above the water, staring at my empty ring finger, and dreaming of what could have been.
Whenever we see a cop car, we melt into the scenery. Sure, we're paranoid. We've been violated by the Gestapo of the United States of America. Once the hunter, I can't help but feel we've become the hunted.
Nothing became of CPS' final report about my case. However, the press that CPS received as a result of my arrest was the crowning jewel in their presentation to Congress, which granted CPS a significantly larger budget. Their gamble paid off handsomely, but at what price to American families?

"When governments fear the people, there is liberty. When the people fear the government, there is tyranny."
-- Thomas Jefferson

###

Author's Note:

I wrote "There Was a Knock at the Door" in response to a challenge to write a short story that began with the line, "There was a knock at the door." This is not a personal story, but a work of fiction derived from a collection of news stories I saw on TV. The driving force was, of course, those vile ads created by CPS (and their ilk) which clogged the airwaves for a couple of years.
While writing this story, I imagined the shocked and panicked look on parents' faces as they watched those ads. I also imagined the faces of a number of children who eagerly jumped at the chance to apply the techniques and methods they learned from these same ads.
 I realized that related headline-grabbing stories always positioned CPS as a hero, but time after time, I saw a devastated family reeling from a tragedy, only to be finished off by the callous hounds of CPS. The profile of my story's protagonist was based on a simultaneous pair of investigative stories. In one, a minority pre-teen was set ablaze when he got too close to his careless uncle's unattended backyard barbecue grill. The uncle had left to grab a beer. CPS' spokesperson said there wouldn't be an investigation. During the same newscast, however, a very well-known couple was arrested because their toddler was found dead, drowned in their community's pond. The interviewed CPS agent was nearly frothing at the mouth, wild-eyed and eager to put this feather in her cap. Then, along came a story of a different CPS agent found murdered – her death came at the hands of a family that she pushed over the brink. They were willing to go to jail in order to eliminate this woman's further poisoning.
Thank you for your interest and your time. Not meaning to come across as pretentious, but I truly hope you didn’t enjoy reading this story. Instead, I pray you take Thomas Jefferson's words to heart and pressure our state and federal governments to ban CPS/DCS/DHS' terrorist tactics. These departments are supposed to protect, not destroy, American families.
I would appreciate it if you would visit my author's page within Smashwords.com. There, you can learn more about me and discover my novels and short stories. There, you will find a romcom, some action/adventure stories, and a few comedies.


Also by  LC Cooper, published at Smashwords and other fine retailers:


Friday, July 6, 2012

RAM Partners LLC: Bend Over and Take It?

RAM Partners LLC bullied their way into my life two weeks ago, and I hope they are soon fired. From my experiences, I believe they are a poor excuse for a property-management company. Here are my specific complaints:
·        Rude: While the ink was still drying on their contract with our property's owners, RAM Partners LLC's staff should have gone out of their way to introduce themselves to all of us – their ultimate customers – after all, we, the tenants, pay their salaries. Instead, during the "transition to RAM Partners LLC," I was snubbed and eyed suspiciously whenever I approached the office staff. Not once did they lower themselves to be courteous or introduce themselves.
·        Eliminated Mosquito Spraying: Immediately after grabbing power at our apartment complex, RAM Partners LLC stopped the weekly spraying of the property's grounds for mosquitoes, even though a number of local suburbs tested positive for West Nile virus, which is spread by mosquitoes. For two weeks, they didn't spray and didn't bother to tell us or ask our opinion, as we are those most affected and exposed – the tenants - customers. I only found out today when I called and asked. I got a sheepish, "oh, well!"
·        Reduced Customer Access: A selling feature of this property is a small garden area that has been accessible 24/7. RAM Partners LLC locked all gate access to this garden area under the guise of controlling pool access. It is my belief that RAM Partners LLC is all about controlling and suppressing customers. In this case, the courtesy officer could certainly be called if the pool was being used after hours. Instead, RAM cut off access to the entire area. Now, anyone wanting to get to the workout room or business office between 10:00 p.m. and 8:00 a.m. must enter through an ugly side entrance and not via the now-locked and gated garden entrance.
·        Now Difficult to Pay Rent: We can no longer pay rent using a credit/debit card in the office. We must either pay via check (who uses checks anymore?) or via RAM Partners LLC's idiotic website that doesn't even work!
·        Charging Kids for Popsicles: As summer approached, the previous managers provided free popsicles to resident children. For a measly $3.00, they gave 100 children a smile on a hot day. However, RAM Partners LLC stopped the practice for a week, and only reinstated it after announcing it was charging 25 cents for each popsicle taken. Since a popsicle only costs 3 cents each, then RAM Partners LLC ;ockets 22 cents in profit off of each smiling face. How's that for making an impression?
·        Stopped the Pool Party: Previous management scheduled a pool party that, once in power, RAM Partners LLC canceled. Rescheduled or canceled outright? Only RAM Partners LLC knows.
Many of us in this community chose this particular property for its amenities and friendliness of the staff, when it was under prior management. I am convinced RAM Partners LLC has brought nothing positive to the relationship between customer-tenants and the property owners. RAM Partners LLC's stance appears to be adversarial – like a wolf in sheep's clothing.
Thank you for taking the time to read my experiences. Please share what you've had to put up with from RAM Partners LLC.